- jrstillAsked on October 25, 2017 at 07:19 AM
I have done the same, i get the notification but the person who completed the form does not.
This is a re-post of a comment on Setting up an Autoresponder Email
- JotForm Supportashwin_dAnswered on October 25, 2017 at 09:51 AM
I checked your form "" and did not find any issue with that. You have configured it correctly and it should send auto-responder without any problem.
Upon taking a closer look at your form, I found that you have enabled form encryption in your form. Please note that auto-responder email will not be sent if the form is encrypted.
You may like to take a look at the following guide and look at the last "IMPORTANT" section which confirms that auto-responder does not work encrypted form: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them