My customers are not receiving the Autoresponder Email

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    jrstill
    Asked on October 25, 2017 at 07:19 AM

    I have done the same, i get the notification but the person who completed the form does not.



    This is a re-post of a comment on Setting up an Autoresponder Email

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    ashwin_d
    Answered on October 25, 2017 at 09:51 AM

    I checked your form "" and did not find any issue with that. You have configured it correctly and it should send auto-responder without any problem. 


    Upon taking a closer look at your form, I found that you have enabled form encryption in your form. Please note that auto-responder email will not be sent if the form is encrypted. 

    You may like to take a look at the following guide and look at the last "IMPORTANT" section which confirms that auto-responder does not work encrypted form:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them