- plm0403Asked on October 25, 2017 at 11:08 AM
I have notifications setup on my JotForms; however, none of the notifications are working. Can you help?
- JotForm SupportBDAVIDAnswered on October 25, 2017 at 12:16 PM
Is this the form you are referring to? http://www.jotform.us/form/52664637152155
I see you have applied conditions to send that notification to multiple recipients depending on your user's answers. Is there a specific recipient that is not getting them? Please check if the recipient is not in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, check your spam folder, and if you find it there, make sure to mark it as NOT SPAM. Also, you can check our mail logs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you need more help, we will be glad to assist you.
- plm0403Answered on October 25, 2017 at 05:50 PM
No, I was actually referring to all of the forms; but, specifically this one today, https://form.jotform.com/60326874716158.
- JotForm SupportBDAVIDAnswered on October 25, 2017 at 07:45 PM
You have setup your own sender email:
Please check if your SMTP settings are correct: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
Meanwhile try using "firstname.lastname@example.org" as the sender, and whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses