Why, after I edit the payment (using payapl) the saved form does not then work?

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    marcos_owners_club
    Asked on October 25, 2017 at 11:18 AM

     It was working before the edit, all I have done is charged a price of one of the choices, then saved. When returning to the form either in preview out from its external link it will not work.

    I have to change something in either taxes or packaging and then after it has saved it works again. Its a pain!

    http://www.marcos60thjubilee.co.uk/booking.html

    this page has a link to the three forms that show the issue

  • Profile Image
    BJoanna
    Answered on October 25, 2017 at 12:40 PM

    On the webpage you provide there are three links to your forms. 

    https://form.jotform.com/71942926367972 

    https://form.jotform.com/72931733940964 

    https://form.jotform.com/72931776440966 

    All three forms were edited today. I successfully submitted all three forms and each time I was redirected to the Paypal checkout page. 

    1508949408paypal.JPG

    What exactly is not working on your end? Are you unable to submit the form? 

    I cleared the form cache on your account. Please test your form again. 

  • Profile Image
    marcos_owners_club
    Answered on October 25, 2017 at 12:44 PM

    They are working OK now, as I reset them, but if I were to go to one of the forms and then change the price for example then previewed the form, clicking the item does;t then work. Nor does it work if I were to go back tot he website and access it from there.


    I then have to go back to the form, edit a field such as tax or carriage and then when you go back to it it works. 

    It's just a pain having to repeatedly do this when a change is made.

  • Profile Image
    Mike
    Answered on October 25, 2017 at 03:15 PM

    I am unable to reproduce the issue at the moment. However, we will keep an eye on this.

    You may try disabling a Continue Forms Later autofill option via the form settings to see if that makes any difference on your end.