Thank you message not showing

  • doubleemarketing
    Asked on October 25, 2017 at 11:38 AM

    Hello,


    I have 2 forms where the Thank You message is not showing

    72404932543959

    and 23544831674963


    I've tried them on my site and in the form preview and I get the same result basically a small box outline


    Thanks for your assistance

    Andy


  • Jan
    Replied on October 25, 2017 at 12:55 PM

    I was able to replicate the issue on your form and on the cloned form. The solution is to re-save the Thank You Page. Here's how:

    1. In the Form Builder, click "Settings" in the top menu and then go to "Thak You Page" section.

    150895012410 26 88n5n Screenshot 10

    2. In the Thank You Page Editor, please do a minor change and then undo it.  Here's a screen capture:

    1508949827tychange Screenshot 21

    3. As you can see, I removed the "!" in the Thank You! text and then I put it back. After that, I clicked the "Build" option in the top menu.

    Here's the result:

    1508949807tychange2 Screenshot 32

    Hope that helps. If you are still having issues, please let us know. Thank you.

  • doubleemarketing
    Replied on October 26, 2017 at 2:06 PM

    perfect. thanks!