Thank you message not showing

  • Profile Image
    doubleemarketing
    Asked on October 25, 2017 at 11:38 AM

    Hello,


    I have 2 forms where the Thank You message is not showing

    72404932543959

    and 23544831674963


    I've tried them on my site and in the form preview and I get the same result basically a small box outline


    Thanks for your assistance

    Andy


  • Profile Image
    Jan
    Answered on October 25, 2017 at 12:55 PM

    I was able to replicate the issue on your form and on the cloned form. The solution is to re-save the Thank You Page. Here's how:

    1. In the Form Builder, click "Settings" in the top menu and then go to "Thak You Page" section.

    150895012410-26-88n5n.png

    2. In the Thank You Page Editor, please do a minor change and then undo it.  Here's a screen capture:

    1508949827tychange.gif

    3. As you can see, I removed the "!" in the Thank You! text and then I put it back. After that, I clicked the "Build" option in the top menu.

    Here's the result:

    1508949807tychange2.gif

    Hope that helps. If you are still having issues, please let us know. Thank you.

  • Profile Image
    doubleemarketing
    Answered on October 26, 2017 at 02:06 PM

    perfect. thanks!