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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The survey don't appear

    Asked by MarieLine on September 09, 2012 at 12:02 PM

    Hi,

    Your forms no longer appear on my site. It worked but now! What to do!

    The form is now an empty frame directly under the title

    Thanks for your reply

    ML

    Page URL:
    http://www.ahtohme.com/s%C3%A9ances/rendez-vous/

  • Profile Image

    Answered by jeanettebmz on September 09, 2012 at 12:12 PM

    Can you please indicate us where can we find the form into the page, so I can check the current embedded code

    If this is your form, your would need to update the URL of it into your page's code

    from http://www.jotform.com/jsform/22524102750340

    TO http://www.jotformeu.com/jsform/22524102750340

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    Answered by MarieLine on September 09, 2012 at 12:23 PM
    Thank you
    Just under the first underligne
    But I forgot an important point sorry: The form doesn't appear with
    firefox and google chrome it's ok for internet explorer and safari !
    Regards
    Le 09/09/2012 18:11, JotForm Support Forum a écrit :
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    Answered by jeanettebmz on September 09, 2012 at 12:30 PM

    I don't get what this means , "Just under the first underligne" , can you please just paste the EXACT URL where the form is?

    for example  http://www.ahtohme.com/2012/06/20/c-est-l-%C3%A9t%C3%A9/

    As I was not able to find it.  Just click on the link where you think the form is and grab the URL path (starts with http://)  from the address bar

  • Profile Image

    Answered by MarieLine on September 09, 2012 at 01:47 PM
    I'm sorry the today's form that you are trying to see on my website is
    not online yet because I could not complete my page. But it does not
    work either for the old forms already in line for several months. At
    first it worked but not now.
    I was referring to the url example I inserted in my first message:
    http://www.ahtohme.com/s% C3% A9ances/rendez-vous / The form is directly
    after the underline of the title. It is this form
    http://form.jotformeu.com/jsform/20614127431341
    Sorry for my bad english
    Thanks again
    Le 09/09/2012 18:30, JotForm Support Forum a écrit :
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    Answered by jeanettebmz on September 09, 2012 at 02:38 PM

    Ok, please replace the current embedded code of the form by the one below:

    <script type="text/javascript" src="///www.jotformeu.com/jsform/20614127431341"></script>

    Let us know if you need more help

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    Answered by MarieLine on September 10, 2012 at 03:31 AM
    Thank you I had replaced the code but it doesn't work (also only with
    firefox 14.0.1 and google chrome)
    There is the link for my page with the new code
    http://www.ahtohme.com/s%C3%A9ances/rendez-vous/
    Thanks again for your help
    Le 09/09/2012 20:38, JotForm Support Forum a écrit :
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    JotForm Support

    Answered by idarktech on September 10, 2012 at 05:36 AM

    @MarieLine

    You have 3 different embed codes on that page with the same form ID. Please removed the other two embed codes and be sure to use the following code:

     <script type="text/javascript" src="//www.jotformeu.com/jsform/20614127431341"></script>

    There seems to be a problem with my colleague's embed code, it has 3 slashes "///" next to http: so be sure to correc that :). You only need 2, it should be: http://

    Let us know if the problem still persist. Thanks!

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    Answered by MarieLine on September 10, 2012 at 09:29 AM
    Thanks for your help. But I'm sorry the new code does not work in
    firefox and google chrome !!??
    What can I do ?
    Le 10/09/2012 11:36, JotForm Support Forum a écrit :
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    JotForm Support

    Answered by idarktech on September 10, 2012 at 09:47 AM

    @MarieLine,

    Thanks for updating us.

    Can you please try it with iframe code? Here's How to get your Form's Iframe Code

    I'm afraid this is due to conflicting codes. Re-embedding it using iframe should help.

    Thanks.

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    Answered by MarieLine on September 10, 2012 at 10:03 AM
    Oopss... sorry... I am afraid also. I just tried with the iframe code
    and now I get this message:
    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformeu.com/form/20614481766355
    My website is created with Jimdo platform. So !!??
    Le 10/09/2012 15:47, JotForm Support Forum a écrit :
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    JotForm Support

    Answered by idarktech on September 10, 2012 at 10:12 AM

    Great! We are almost there. Please replace your form iframe code with this:

    <iframe src="//www.jotformeu.com/form/20614127431341" frameborder="0" style="width:100%; height:1075px; border:none;" scrolling="no"></iframe>

    Thank you for your patience.

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    Answered by MarieLine on September 10, 2012 at 10:27 AM
    Great !! It's works now.
    Thank you very much for your help. You are very professionnal and I
    appreciate.
    Have a good day
    Le 10/09/2012 16:12, JotForm Support Forum a écrit :
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    Answered by jeanettebmz on September 10, 2012 at 10:54 AM

    Oh behalf of Idarktech , we appreciate your words and we are happy to see the problem has been resolved!