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    How to reduce the text box width in responder emails

    Asked by ocfoaratings on September 09, 2012 at 01:02 PM

    My form has several text boxes contained in it that allow free form comments to be input. The column width is set at 80 and it works great on the form, but the emails that are sent with the results of the submissions end up with the text wrapping at 234 characters.  I've tried deleting the email and recreating it with the same results. Please tell me how I can have the line wrap at 80 characters on the email?

    Page URL:
    http://form.jotformpro.com/form/22487281261959

    Screenshot
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    Answered by jeanettebmz on September 09, 2012 at 02:02 PM

    Is this something it happens on a custom email template? have you tried to re-create the email template to the default?  Please do that and let me know if this corrects it. If that is the solution, we will have to find together an HTML code solution to make the comment area to wrap up to 80

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    Answered by ocfoaratings on September 10, 2012 at 01:43 PM

    It's definitely custom. The weird thing is that I have another form  that is basically this form without 2 fields http://jotform.us/form/22216839512149 the email seems to work perfectly. I copied and pasted the html from that form's email into this one and I get the results above. I think part of the problem may be that the test comments are basically a single string of data. I've tested it using normal text input and it seems to format correctly so this may be a non issue. I've since created another form and it seems to work.