New Form Layout & Square Integration: form does not get submitted after clicking on the submit button.

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    sheecollins
    Asked on October 25, 2017 at 01:29 PM

    My customers are unable to submit my form or get past submit after entering their payment information

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    BDAVID
    Answered on October 25, 2017 at 02:37 PM

    Thank you for reporting this, I try to test your form, and you are correct, it won't submit.

    1508956552errors.png

    I have reported this to our back-end team. You will be notified via this thread when the issue gets fixed.

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    sheecollins
    Answered on October 26, 2017 at 05:43 PM
    Thank you. Anxiously waiting
    Sent from Shee's iPhone
    ...
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    sheecollins
    Answered on October 27, 2017 at 12:43 PM
    Has there been a resolution yet? This is important
    Sent from Shee's iPhone
    ...
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    aubreybourke
    Answered on October 27, 2017 at 12:51 PM

    You have been assigned a developer. And they have marked the priority as "Important". So they are investigating and will post a response as soon as it is possible for them.

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    sheecollins
    Answered on October 29, 2017 at 04:33 PM

    Still no response. I think I will use another provider. I am trying to run a business here. You all suck with customer service

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    BDAVID
    Answered on October 29, 2017 at 04:47 PM

    We apologize for the inconvenience, unfortunately, there is no much we can do to expedite the resolution process.

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    asil
    Answered on October 30, 2017 at 03:32 AM

    I have made the required changes, can your users test it for payment? Thank you.