What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    problem with pro-account

    Asked by thijs on September 09, 2012 at 01:46 PM

    Hi there, it seems that my pro account has been reversed to free. Can you please advice me what happened and what I should do!!!

    Kind regards,


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    Answered by gori-mathew on September 09, 2012 at 02:05 PM


    Your account is on Overlimit.That is why it is suspended.

    Your payment via paypal was cancelled. Kindly send email to support@interlogy.com and we will have our team mewmber look at this issue.

    I have in meantime cleared some forms from your counter to allow you login and access your forms as you sort this payment issue.

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    Answered by thijs on September 09, 2012 at 02:27 PM

    great thanks!