Why my data came unreadable?

  • Profile Image
    suzannewman8
    Asked on October 25, 2017 at 11:41 PM

    What the heck is going on?????????????? I do not have a key never got one and I can now not use jotform!!!!!! What is going on here folks? Please tell ime in detail, how I can get my website www.gotcherback.com client intake form to not come out all incripted this has never ever happened before! PLEASE I Need my site working properly.


    suzannenewmancmt@gmail.com

  • Profile Image
    Nik_C
    Answered on October 26, 2017 at 04:02 AM

    Your form is encrypted:

    1509004461Screen Shot 2017-10-26 at 9.57

    So that's why the data came like that. Unfortunately, when the data is encrypted, nothing we can do, data is not readable to us either.

    Only with the private key, the data can be decrypted. If you don't have the key the data cannot be decrypted. More about that here: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have any further questions.

    Thank you!