- OUTITUDEAsked on October 26, 2017 at 04:02 AM
First, thanks for a great service!
I have set up a for to be filled in by my clients when the want to return an item. Now, I get the "notification" email sent twice to me each time and same in the client receipt end... Any idea why?
Marcus WahlinPage URL:
- JotForm SupportamyAnswered on October 26, 2017 at 07:58 AM
We're sorry for the inconvenience issue. You can prevent this issue by setting unique submissions. To set the unique submissions, please follow these steps:
1- Edit your form which has this issue.
2- Then please go to your form settings.
3- Finally, select the option which best suits your preferences from the "Unique Submission" alternatives.
No Check (default) - duplicate submissions will not be checked in this state.
Check cookies and IP - Aside from cookies, it also checks if the submission came from the same IP address.
For further details please check out our user guide: How to Set Unique Submissions on a Form