Why are all email sent twice?

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    Asked on October 26, 2017 at 04:02 AM

    Hi Jotform,

    First, thanks for a great service!

    I have set up a for to be filled in by my clients when the want to return an item. Now, I get the "notification" email sent twice to me each time and same in the client receipt end... Any idea why?

    Best regards,

    Marcus Wahlin

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    Answered on October 26, 2017 at 07:58 AM

    We're sorry for the inconvenience issue. You can prevent this issue by setting unique submissions. To set the unique submissions, please follow these steps:

    1- Edit your form which has this issue.

    2- Then please go to your form settings.

    3- Finally, select the option which best suits your preferences from the "Unique Submission" alternatives. 


    No Check (default) - duplicate submissions will not be checked in this state.

    Check cookies only - Checks whether the submission came from the same browser. It uses cookies stored in the browser's storage to verify duplicate submissions.

    Check cookies and IP - Aside from cookies, it also checks if the submission came from the same IP address.

    For further details please check out our user guide: How to Set Unique Submissions on a Form