Why are all email sent twice?

  • Profile Image
    OUTITUDE
    Asked on October 26, 2017 at 04:02 AM

    Hi Jotform,


    First, thanks for a great service!


    I have set up a for to be filled in by my clients when the want to return an item. Now, I get the "notification" email sent twice to me each time and same in the client receipt end... Any idea why?


    Best regards,


    Marcus Wahlin

  • Profile Image
    amy
    Answered on October 26, 2017 at 07:58 AM

    We're sorry for the inconvenience issue. You can prevent this issue by setting unique submissions. To set the unique submissions, please follow these steps:

    1- Edit your form which has this issue.

    2- Then please go to your form settings.

    3- Finally, select the option which best suits your preferences from the "Unique Submission" alternatives. 

    1509019035Screen_Shot_2017-10-26_at_14_5

    No Check (default) - duplicate submissions will not be checked in this state.

    Check cookies only - Checks whether the submission came from the same browser. It uses cookies stored in the browser's storage to verify duplicate submissions.

    Check cookies and IP - Aside from cookies, it also checks if the submission came from the same IP address.

    For further details please check out our user guide: How to Set Unique Submissions on a Form