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OUTITUDEAsked on October 26, 2017 at 4:02 AM
Hi Jotform,
First, thanks for a great service!
I have set up a for to be filled in by my clients when the want to return an item. Now, I get the "notification" email sent twice to me each time and same in the client receipt end... Any idea why?
Best regards,
Marcus Wahlin
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amyReplied on October 26, 2017 at 7:58 AM
We're sorry for the inconvenience issue. You can prevent this issue by setting unique submissions. To set the unique submissions, please follow these steps:
1- Edit your form which has this issue.
2- Then please go to your form settings.
3- Finally, select the option which best suits your preferences from the "Unique Submission" alternatives.
No Check (default) - duplicate submissions will not be checked in this state.
Check cookies only - Checks whether the submission came from the same browser. It uses cookies stored in the browser's storage to verify duplicate submissions.
Check cookies and IP - Aside from cookies, it also checks if the submission came from the same IP address.
For further details please check out our user guide: How to Set Unique Submissions on a Form