Submission data show up blank on the back-end.

  • Profile Image
    DXECND
    Asked on October 26, 2017 at 04:27 AM

    Hi

    And the submission data show up blank on the back-end.

  • Profile Image
    ashwin_d
    Answered on October 26, 2017 at 05:21 AM

    I did check your form's submission page and I see that you have received several blank submission. I am not sure what has caused this issue. Did you test form by submitting it without any input? None of your form fields are required fields and user can submit your form without any input in form fields. 

    I did test your form by sending test submission and it was captured successfully. Please check the screenshot below:

    1509009440testSubs.gif


    I would suggest you to please make few of your form fields required which will ensure that no user is able to submit form without any form input. Please check the screenshot below on how to make your form field required field. Please check the screenshot below:

    1509009605reqFormField.gif


    Hope this helps. 

    Do get back to us if you have any questions.

  • Profile Image
    DXECND
    Answered on October 26, 2017 at 06:29 AM

    Hi

    I have tested the form with input on china side and it show up blank. File attached is the data should appear.

    1509013532Test 1.jpeg


    1509013480Test 2.jpeg  1509013723Test 3.JPG

  • Profile Image
    ashwin_d
    Answered on October 26, 2017 at 08:49 AM

    I'm sorry for the trouble caused to you. 

    Thank you for sharing the screenshot. Looks like there is some problem but I am not sure what is causing this issue. I checked our email logs and found that submission emails are also blank. Please check the screenshot below:

    1509022097blankSubs.png


    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look. Accordingly I will also report it to our backend team as well.

    We will wait for your response.

  • Profile Image
    DXECND
    Answered on October 26, 2017 at 11:50 AM

    Hi

    No webpage is embedded. Direct use of the link you have provided.

    All the blank are send thru mobile phone FYI.

  • Profile Image
    TREVON
    Answered on October 26, 2017 at 01:20 PM

    Thank you for your clarification and our sincere apologies for any inconveniences this may have caused.

    I have done further tests by filling the form and submitting using different devices that is i have tested using my laptop and my phone. Below are some of the results of tests done.

    Test using the Laptop:

    1509037965Test Submission on laptop.gif

    Test using Android Phone:

    1509038017Test Submission on phone.gif

    Email submissions of both phone and laptop.

    1509038073Notification Submissions.gif

    Would you kindly share which phone you are using to fill the form and also what happened when you are using your Laptop to fill the form?

    This will make us understand better what the issue is as I have not experienced the challenge you have experienced.

    Also I would like to request if you could make some fields as required so as o avoid empty submissions.