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    Auto-return customers to my site after paying - for conversion tracking purposes

    Asked by batourguide on September 09, 2012 at 07:36 PM

    I saw in the Forum that his question has been asked many times (in different ways) but didn´t find there was a solution to the issue yet.

    The issue is this:

    I track conversions to calculate the visitors who submitted the form (who made a reservation to me). Recently, I have integrated the form with PayPal, so besides making a reservation by submitting the form, visitors can make payment through PayPal in advance to me. The code to track conversions is on the thank you page, which is already set in the forms.

    PayPal´s Auto Return feature will automatically return customers who has a PayPal account back to my site after they make payment.

    The problem is: due to a PayPal “legal agreement”, customers that pay with a credit card (who do not have a PayPal account) must click on the “Return to Merchant” link to return to my site.

    However if the person doesn't click on the “Return to Merchant” link, the tracking code is never seen and I loose that conversion tracking.

    I would appreciate if you can help me to understand if this problem has a solution. Is there a way for my thank you page to automatically load after payment? I guess no…

    If not, I would like to ask you: it is possible to customize the code inside the forms? How? This way I may hire a professional programmer who can help me to fix this problem.

    Thank you very much for your support.

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    JotForm Support

    Answered by jonathan on September 09, 2012 at 08:48 PM

    Hi,

    I am not sure yet if you only need to capture a submission counter and be able to display it on your form. If this is the case, then, probably what was discussed on this thread can help http://www.jotform.com/answers/37715-How-do-I-put-a-submisssions-counter-on

    Please inform us if you have further inquiry.

    Thanks.

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    Answered by batourguide on September 10, 2012 at 12:04 PM

    Hi,

    No, I am not talking about a submission counter.

    Here again my question:

    Is there a way for my "thank you page" to automatically load after customers make payment with PayPal?

    I would like to skeep the step where the customer has to click the “Return to Merchant” link, because not all the customers follow that instruction and I loose conversion tracking.

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    JotForm Support

    Answered by NeilVicente on September 10, 2012 at 01:57 PM

    @batourguide

    Is there a way for my "thank you page" to automatically load after customers make payment with PayPal?

    I would like to skeep the step where the customer has to click the “Return to Merchant” link, because not all the customers follow that instruction and I loose conversion tracking.

    Unfortunately, that isn't quite possible. Since our system uses Paypal's API, we are bound by its rules.

    There isn't a way to bypass this rule and skip the page where the "Return to Merchant" link is.

    Sorry about that.

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    Answered by batourguide on September 10, 2012 at 03:16 PM

    OK, I understand.

    Last question about this issue: is there a way I can customize the form code? I ask you this because I saw in other websites (who do not use jotform) they DO bypass the PayPal´s rule mentioned above (click on "return to merchant" link).

    If it is possisble to customize the forms code , I may hire a professional programmer who can develop some code similar to what other websites have done to bypass PayPal´s rule.

    Thanks.

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    Answered by jeanettebmz on September 10, 2012 at 03:30 PM

    Yes, you can customize the form, simply download its source code once you have it finished, and  you can have someone to develop the solution that you need. Make sure the programming task is made into PHP/MySQL which is more convenient

    Also, using Paypal Pro integration instead of the standard one , will let customers who don't have a paypal account to use their credit cards without being redirected to the Paypal page.

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    JotForm Support

    Answered by NeilVicente on September 10, 2012 at 03:35 PM

    @batourguide

    Not sure if it's possible to change that behavior from within the form's source code, but I found something that's worth taking a look at:

    http://leadgenseo.com/2009/02/06/configuring-paypal-auto-return-redirect-after-payment/

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    Answered by batourguide on September 10, 2012 at 05:10 PM

    I will go ahead with downloading the source code and see if a programmer can develop the solution.

    PayPal Pro is not available for Argentina. Since I live in Argentina, I can not use that payment platform.

    The issue is solved.

    Thanks!

     

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    Answered by jeanettebmz on September 10, 2012 at 05:13 PM

    Have you checked if the other payment integration might work for you?

    I hope you get the solution you need soon

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    Answered by batourguide on September 11, 2012 at 04:41 PM

    Good idea. I can check ther other options for payment integration. I have always used PayPal, but will take a look to the other options.

    Thanks.

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    Answered by jeanettebmz on September 11, 2012 at 04:47 PM

    Great, I hope you find them of a good an alternative!