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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duplication copy of Order Form received in another Email Address

    Asked by elizteo on September 09, 2012 at 09:42 PM
    Is anyone looking to help solve the problem below?
     
    When I submit my "Contact" form from www.buysellrentpropertysingapore.com
      website, there is another copy sent to neytech@singnet.com.sg

    When I submit my "Contact" form from www.steelfabrictionsingapore.com website (email address is neytech@singnet.com.sg), there is another copy sent to microsoft outlook in the sales@buysellrentpropertysingapore.com email address(this copy shld not be received in my microsoft outlook because I have not create an account for 2nd copy to be received in microsoft outlook for sales@steelfabricationsingapore.com.
     
    Hope my explanation is clear for you to help me rectify the problem.
    Page URL:
    http://www.buysellrentpropertysingapore.com

  • Profile Image
    JotForm Support

    Answered by idarktech on September 09, 2012 at 10:25 PM

    Hi,

    The contact form on this site www.buysellrentpropertysingapore.com (form id: 11510909804) contains two form notifications. The first notification sends to sales@buysellrentpropertysingapore.com and the second notification sends to neytech@singnet.com.sg.

    If you don't like to received notification emails for this email (neytech@singnet.com.sg), simply delete your second notification named "Notification 3". Check this screen:

     

    -----------------------------------------------------

    And for this website www.steelfabrictionsingapore.com, you're using the same form from the first website and this is the reason why you're receiving emails to both email addresses. To fix this, you have to use different form for this site. Simply clone your existing form and edit form recipients emails.

    If you need further assistance about this or if you have further questions, please let us know. Thank you!

  • Profile Image

    Answered by elizteo on September 09, 2012 at 10:52 PM
    Thanks

    You mean I cannot use the same form for different email addresses? I was
    told sometime back that I could use the same form for different email
    address but just change the recipients email address. So the complication
    is here.

    If each time I want to use similar form for different websites address, I
    need to make a copy separately and edit the recipients emails? Is that
    right?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 09, 2012 at 11:52 PM

    Hi,

    Thanks for the prompt response. 

    That's correct! you can actually use the SAME FORM for different email addresses but your setuped isn't correct that's why it sends notifications to both email addresses at the same time when a submissions is made from anywhere else.

    I have suggested to use each form for each recipients because as you've explained, you don't need for the other email address (neytech@singnet.com.sg) to received notification emails when a submissions is intended only for sales@buysellrentpropertysingapore.com or vice versa. This is the simpliest way to overcome this and one of the advantage of this is they have separate submissions page since the two forms are different.

    However, if you'd like to use the same form for different email addresses without having them both received from submissions. You may follow this guide: http://www.jotform.com/help/84-How-to-Use-a-Single-Form-in-Multiple-Sites-and-Know-the-Site-From-Which-a-Submission-Came, after this you can create conditions for your notifications. Example:

    If website equals to www.steelfabrictionsingapore.com, send notifications only to sales@buysellrentpropertysingapore.com 

    This is a bit complicated way, but this should work if you'll follow the guide correctly.

    Let us know if you have further questions. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 02:47 AM
    Thanks

    I prefer to use the SAME FORM for different email addresses, maybe you can
    guide me how to do the set up?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 03:18 AM

    Yes, I would be happy to assist you.

    Just follow this guide first: http://www.jotform.com/help/84-How-to-Use-a-Single-Form-in-Multiple-Sites-and-Know-the-Site-From-Which-a-Submission-Came

    If you run into any problems, just let me know. Or, I can set it up for your convenience, just message me back. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 03:27 AM
    Do I need to delete Notification 3 first?

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image

    Answered by elizteo on September 10, 2012 at 03:38 AM
    I have inserted the Hidden Box at the bottom of the Submit button of the
    "Contact" form
    How do I get the iframe embed code?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 03:59 AM

    No, you don't need to delete that notification anymore. We'll use that later.

    ----

    Here's a guide for that: How to get your Form's Iframe Code

    Thanks.

  • Profile Image

    Answered by elizteo on September 10, 2012 at 04:12 AM
    After I copy the iframe code where do I paste to?

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 04:21 AM

    Hello,

    Simply replace your form embed codes with that iframe embed codes. Example

    For www.buysellrentpropertysingapore.com website, you can use:

    <iframe allowtransparency="true" src="//form.jotform.me/form/11111111111?website=buysellrentpropertysingapore" frameborder="0" style="width:100%; height:1046px; border:none;" scrolling="no"></iframe>

    And for www.steelfabrictionsingapore.com website, you can use:

    <iframe allowtransparency="true" src="//form.jotform.me/form/11111111111?website=steelfabrictionsingapore" frameborder="0" style="width:100%; height:1046px; border:none;" scrolling="no"></iframe>

    Both iframe codes has different website values. So later, you can create conditions for your notifications. I'll set it up for you, then check it afterwards to figure it out.

    Let me know if you're done with it. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 04:25 AM
    Or, do I just insert the word "?website=google" inside the iframe code?

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 04:30 AM

    Yes, you can change google to your websites domain name (if you like) just like the one I've posted above. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 04:31 AM
    Where do I find the form embed code for www.buysellrentpropertysingapore.com
    ?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 04:36 AM

    It's in your website contact pages.

    http://www.buysellrentpropertysingapore.com/CONTACT.html

    http://www.steelfabricationsingapore.com/Contact-Us.html

    You have to edit that HTML file, remove the current JotForm embed codes and replaced it with iframe. Thanks!

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    Answered by elizteo on September 10, 2012 at 04:51 AM
    Yes, I have changed the source code in the "Contact" for both website.
    What's next?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image

    Answered by elizteo on September 10, 2012 at 04:54 AM
    So, it's called the "iframe" instead of "javascript".


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 05:02 AM

    I can see from here that your form embed codes is still <script> not iframe. Did you already updated/published the pages? I have to make it sure that you're already using an iframe embed code with the parameters on it before I can create conditions. I have to base these conditions to your website values.

    Thanks.

  • Profile Image

    Answered by elizteo on September 10, 2012 at 05:06 AM
    Sorry, I will publish now.

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image

    Answered by elizteo on September 10, 2012 at 05:08 AM
    Done

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 05:22 AM

    Done. Please do a test with your form and report here if it still sends to both addresses.

    ----

    To view my conditions, please follow these steps:

    1. While on your form (Edit Mode), Click Setup & Embed

    2. Click Conditions menu.

    3. On the Condition Wizard, Click "Save Conditions" to view existing conditions.

  • Profile Image

    Answered by elizteo on September 10, 2012 at 06:03 AM
    I have saved the condition. After testing I still received the same issues.
    How now?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image

    Answered by elizteo on September 10, 2012 at 06:07 AM
    By the way, I cannot click to view the condition? Its brings me to the page
    add new condition?

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:07 AM

    Hi,

    I'll recreate the conditions again. It seems to have disappeared, maybe because we were both editing at the moment I've added the conditions. Please logout from your account as I will be setting up the conditions again. Thanks.

  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:10 AM

    Also, please do not rename the hidden box called "website" as it's used for this process. Just informing you ahead. Thanks.

  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:11 AM

    It should be fine now. Kindly retest your form. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 06:14 AM
    The name has been deleted from the beginning. It is blank now. Do you want
    me to put in the name?

    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:20 AM

    Hi,

    Is everything working fine now? Have you made a test?

    What do you mean by the name? Sorry as I don't get it. :)

    Thanks.

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    Answered by elizteo on September 10, 2012 at 06:27 AM
    You are wonderful! It's working fine now. Thank you so much!

    Remember, you ask me to insert the Hidden Box in the "Contact" form and name
    the Hidden Box "Website", which I have already done. But later I have
    delete the name website and leave the fill blank. Do you want me to type in
    the name "website" in the Hidden Box or leave it blank. Or can I delete the
    hidden box?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:34 AM

    Glad to here it's working now.

    No, do not delete that hidden box. Just leave it as it is. 

  • Profile Image

    Answered by elizteo on September 10, 2012 at 06:41 AM
    Ok, done. Thanks.

    How is it I cannot see the conditions?
    In future if I want to have similar form for another new website, what do I
    do? Do I have to message you again to do the condition?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 06:54 AM

    You should be able to view it now. Please check the conditions again. Thanks!

  • Profile Image

    Answered by elizteo on September 10, 2012 at 07:09 AM
    Yes, thanks.
    Condition has to be input at your end or it can be type by myself?


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 07:29 AM

    You are free to create, edit your form conditions. This article "Conditional Logic on Forms" will help you understand more about Form Conditions. 

  • Profile Image

    Answered by elizteo on September 10, 2012 at 08:48 AM
    Thanks, interesting but a bit complicated.


    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D
    _____
  • Profile Image

    Answered by elizteo on December 16, 2012 at 06:19 PM
    Hi Idarktech/Abajan

    How is it when I received my Notification, the Answer Column was not in
    straight line. See below example. Can you help to align straight down in
    the same column. Or maybe you can advise me how to adjust the form. Thanks


    Question Answer
    Your Name Eric
    Company Name Naabc
    Address Street Address: Saraca hill
    Street Address Line 2: Saraca road
    City: Singapore
    Postal / Zip Code: 807487
    Country: Singapore
    Phone Number (65)
    Your E-mail Address
    Enquiry Toh ave
    Attach



    Elizabeth Teo
    Advance Lifestyles
    Tel: (65) 9134 5630 Fax: (65) 6757 3793
    www.freshbreath.com.sg
    Blk 4004 Depot Lane #01-03
    Singapore 109758
    Reg No: 53111374 D

  • Profile Image
    JotForm Support

    Answered by jonathan on December 16, 2012 at 06:34 PM

    Hi Elizabeth,

    I am not sure if your inquiry has relevance to this thread. May I suggest that you create your own topic about it instead (click on this link to do that). We will attend your concern as soon as we can.

    Thanks.