Unblock IP Address

I just wanted to say, jotform is excellent!

Everyone likes a nice email now and again.

Thank you

Thank you for your comment. I will forward it on to the support team. 

On behalf of all of us you are very welcome.

Hi There,
My IP has been blocked and I need to access my form! :(
Are you able to help me?
Many thanks
Rachel
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





...

I checked you account and it is active. Try again and if there is any error message take a screenshot and post it on our forums

How to Post Screenshots to Our Support Forum 

Hi Aubrey,
I cannot access the site at all even to upload an image.
This is what I can see..
[image: Inline images 1]
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





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Ok I have unblocked your IP address. You should have access now. Please try and log in.

Hi Aubrey,
It unblocked me for awhile but now it has blocked me again!
Please could you unblock me again and advise why this is happening?
Is there anything I can do with my IT department to stop this?
I've now set up an event so need it sorted as soon as possible. Much
appreciated.
many thanks
Rachel
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





...

Ok, as requested I have unblocked your IP. Please try login again now.

Hi Aubrey,
It is still blocked I'm afraid!
Many thanks
Rachel
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





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Hi Rachel, 

On our record, you are using this IP address: 85.115.52.201. I have whitelisted the IP address on our system. Can you please try again and see if you can now access the site? If you are still encountering the issue, can you please send us a screenshot of the error message you see when you access JotForm? To attach a screenshot on this thread, just follow the instruction provided in this article: How to Post Screenshots to Our Support Forum. 

If you are using a different IP address, can you provide us the IP address so we can further investigate?

We will wait for your response.

Hi - thank you.
It has now unblocked me again.
Am not sure why this keeps happening.
Many thanks
Rachel
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





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Use this link to get your IP address: https://www.whatismyip.com/

Please provide the IP address if this happens again. 

Thank you.

Hi Aubrey,
It's blocked me again! I have an active form and responses I need to
download :(
I cannot access the website so I have no way of reporting the issue other
than through you. Sorry.
Unless you have an alternative email address I can send this issue to?
Please can you unblock me again.
Many thanks
Rachel
My IP address is 85.115.52.201
[image: Inline images 1]
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





...

I have whitelisted the IP Address. Please check again. I cannot confirm yet, but I think this is because the IP Address has been used for many account signups. 

My IP is still blocked :(
I only have one account signed up with JotForm from this IP.
Rachel.pearce@Veolia.com
*Rachel PEARCE*
*Marketing & Campaign Specialist*
*ELGA*
Direct: +44 (0) 203 567 7238
Office: +44 (0) 203 567 7300





...

Would you mind checking to see if you still have the same IP Address? You may also consider resetting your router to change your IP Address, unless you are using a static one. 

http://whatismyipaddress.com/change-ip