Why I'm unable to edit form submissions?

  • Profile Image
    isingleparent
    Asked on October 26, 2017 at 11:14 AM

    Hi, I am unable to edit the already submitted forms. I already tried clearing cache, re-launching the browser, clearing form cache, waiting around..... but the form just doesn't load so that I could edit it. Please help. Thanks

  • Profile Image
    Nik_C
    Answered on October 26, 2017 at 12:25 PM

    I tested this issue, but I couldn't replicate it, the form is showing on edit as well:

    1509035104screencast.gif

    And all fields were showing fine.

    Did you try from a different Browser?

    Let us know if the issue persists.

    Thank you!

  • Profile Image
    isingleparent
    Answered on October 26, 2017 at 12:43 PM
    Hi, thanks for your response however, I am unable to go past the first
    question on the form while trying to edit it.....2nd question doesn't even
    display.
    Also, I'd like to know if the form data is visible to the public in general
    as well?? As it's supposed to be confidential data and I require to make it
    private so that it's accessible to only myself. Please help.
    Regards,
    *Richa Sharma*
    A new response has been received:
    ...
  • Profile Image
    Nik_C
    Answered on October 26, 2017 at 01:02 PM

    Please try using different Browser or Internet connection since I'm still not able to replicate this issue.

    Regarding the second question, the data is only visible to you and our Support - but only when you have an issue like this one, otherwise we never check your data. 

    Additionally, you can go to: https://support.jotform.com/myaccount/settings and check all these options:

    1509037333Screen Shot 2017-10-26 at 7.03

    So data is only visible to you.

    Let us know if you have any further questions.

    Thank you!