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admin_hallmarkAsked on October 26, 2017 at 11:34 AM
I have just built a substantial from called Enquiry and integrated it with my Leads so that the form data is automatically entered into the CRM
I have entered the auth code into the system and your screen returns all the fields i have setup for the Leads module.
Yet when i complete a form it does not push the data to the Leads module in the Zoho CRM.
Please fix or advise wise this is not working?
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Chriistian Jotform SupportReplied on October 26, 2017 at 12:39 PM
Can you please try removing the current integration and re-integrate your form with Zoho CRM? There may be a problem with your current integration and a fresh integration is needed.
Let us know if that works.
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admin_hallmarkReplied on October 26, 2017 at 1:07 PM
When you set the form to single question per page the integration works, otherwise all questions 1 page it doesnt work
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Chriistian Jotform SupportReplied on October 26, 2017 at 1:11 PM
I see. I would then suggest using the New Layout of the form (single question per page) or would still prefer the Legacy Layout (multiple questions per page)?
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admin_hallmarkReplied on October 27, 2017 at 5:21 AM
i do not want to use the new layout, as for long surveys it is long winded, is this going to take a long time to fix? if it is, I will sign up to Zoho forms which seems to integrate without issues
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MarvihReplied on October 27, 2017 at 9:11 AM
In your leads layout were you able to correctly setup the field type correctly ? In should be the same in your form.
Can you please take a screenshot of your leads layout and attach it here?https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum