Issues receving emails. What are your sending IP's?

  • Profile Image
    Asked on October 26, 2017 at 11:53 AM

    Hi , We are having issues on getting notification emails anything come with will you please check or give us an ip so that we can whitelist your emails on our email server.


    See our server admin message:-

    Is the email address they are using sending as if it is comping from a address?
    If yes I think your supplier may of changed its smtp server sending the email.
    To protect our email accounts we have taken precautions and require any company pretending to send from a to use a static IP SMTP server and provide us the IP address.
    Please contact the sender and ask to provide a static IP for their email smtp server.#
    We will then be bale to add this to our exception list.

  • Profile Image
    Answered on October 26, 2017 at 12:57 PM

    Here is a list of our sending IP's and domains:

    If you would like to send the emails from your own address via SMTP, here is how to do so: