Issues receving emails. What are your sending IP's?

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    globalwarmup
    Asked on October 26, 2017 at 11:53 AM

    Hi , We are having issues on getting notification emails anything come with   ...@warmup.com will you please check or give us an ip so that we can whitelist your emails on our email server.

    Thanks

    See our server admin message:-

    Is the email address they are using sending as if it is comping from a @warmup.com address?
    If yes I think your supplier may of changed its smtp server sending the email.
    To protect our email accounts we have taken precautions and require any company pretending to send from a @warmup.com to use a static IP SMTP server and provide us the IP address.
    Please contact the sender and ask to provide a static IP for their email smtp server.#
    We will then be bale to add this to our exception list.
    Regards,

  • Profile Image
    david
    Answered on October 26, 2017 at 12:57 PM

    Here is a list of our sending IP's and domains:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you would like to send the emails from your own address via SMTP, here is how to do so:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form