why is my account suspended

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    Asked on October 26, 2017 at 12:51 PM


    can you tell me why my account has been suspended ive just tried to log on snd it wont let me

    kind regards


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    Answered on October 26, 2017 at 01:28 PM

    Upon review of your account it was found form:


    To be uploading sensitive information such as passport, ID or like as shown below:


    Be advised this is not allowed per the  Terms of use

    The button has been removed and your account reactivated.

    Might you need to collect this information for legitimate use,it can be done just the numbers on plain text field but with a mandatory signature widget for your customers to acknowledge the use of this information. In your form you need:

    1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    Feel free to respond to this email if you need further assistance regarding this topic.

    Any other topic, open another thread so you can get support assistance promptly.

    Thank you