Is there a way to use condition in autoresponder email?

  • Profile Image
    Asked on October 26, 2017 at 03:18 PM

    Is there a way to use conditionals within the subject line or body of an autoresponder email?

    For example, I'd like the email content to show one blurb if a certain field was answered "Yes", and a different blurb if that field was answered "No".

    I searched the forum and user guide and didn't find an answer to this question.


  • Profile Image
    Answered on October 26, 2017 at 04:53 PM

    Here are ways you can accomplish this in the form. 

    The first one would be to create two notification emails, a customize one for Yes option and another customize email for No option. Then conditionally sent the emails based on the selection. Here's a guide:

    The second one would be to add a new field, a single text entry will do. You can hide this field if you do not want users to see this in the form. Populate this field with a text based on a selection of Yes and No, still by conditional logic: 

    I hope that helps. Let us know if you need further assistance. 

  • Profile Image
    Answered on October 26, 2017 at 07:33 PM

    Ok. I probably won't use either options because they are not the most streamlined, but I appreciate that there are options.

    Thanks for the quick response.