Patients cannot "submit" at bottom of questionnaire?

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    arenaissancehealth
    Asked on October 26, 2017 at 08:18 PM

    It stays yellow... and will not allow them to submit their entry questionnaire?  Can you look at why this might be?


    Thanks

  • Profile Image
    Nik_C
    Answered on October 27, 2017 at 02:43 AM

    I did a test submission in your form (please ignore it), but I wasn't able to replicate this issue:

    1509086457screencast.gif

    Is your form embedded in a website?

    If it is please share the URL so we can check further.

    Thank you!

  • Profile Image
    arenaissancehealth
    Answered on October 27, 2017 at 03:43 AM
    No...it doesn't look the same when a patient tries to sign their name..it
    used to have a white background and now...it stays yellow. It is not on a
    website...direct from jotform...no URL....but did that app change?
    ...
  • Profile Image
    amy
    Answered on October 27, 2017 at 06:36 AM

    I see that you have been using "Section Collapse" element in your form. May this be what's causing confusion for your patients? Your patients need to click on this section to see the "submit" button. As my colleague mentioned that I cannot replicate the issue either. 

    1509100492submit_button.gif

    If this is the source of the problem, I would like to recommend you to remove the "Section Collapse" element from your form to prevent the confusion. 

    1509100531Screen Shot 2017-10-27 at 13.3