What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I see pending submissions if I change the payment method

    Asked by convenus on January 31, 2011 at 08:42 AM

    I previously set up my form with payment by paypal. Due to technical issues at Paypal payments were not processed so delegates were recorded as pending.

    I then changed the payment method to cheque. All of the pending registrations had disappeared. How can I retrieve these please. There were over 90 so important I can get to their data.


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    JotForm Founder

    Answered by aytekin on January 31, 2011 at 09:07 AM

    If you add paypal integration to your form temporarily, you should start seeing them again. You can then get them and then remove the paypal integration.