PayPal Express: Why is not my form redirecting to PayPal?

  • Profile Image
    CHERIEJ
    Asked on October 27, 2017 at 11:37 AM

    This is the second issue I've had with not being able to receive payments using jotform.  My customers are not being redirected to the Paypal page.  If this issue is not resolved today I will need to discontinue using this product.  It is EXTREMELY frustrating!

  • Profile Image
    Kevin_G
    Answered on October 27, 2017 at 11:58 AM

    Apologies for the inconveniences this may have caused to you. 

    I have cloned your form and I can see it works on my end: 

    15091195831.png

    However, I have tested your form and it does not redirect to the PayPal payment page, but I noticed the following things on your form: 

    1. The payment field is not required: Please note that if the payment field is not required your users may simply submit  the form without selecting a product so they will not be redirected to the PayPal payment page.

    15091196942.png

    2. You have enabled the "Digital Goods" option: Please note that such option must be available on your JotForm account as well, on my cloned form I've disabled such option and it worked so I would recommend you to do the same on your end as well. 

    15091198563.png

    Please let us know if disabling the digital goods option worked. 

    We will wait for your response. 

  • Profile Image
    CHERIEJ
    Answered on October 27, 2017 at 12:43 PM
    How can I get to the Digital Goods section? I don't have that option.
    *Cherie Cofer*
    *Director*
    *(626)202-8937*
    *cherie@writeworkstutoring.com*
    *www.writeworkstutoring.com *
    Tutoring
    *“Inspiring life-long learners”*
    *Member of the National Tutoring Association *
    ...
  • Profile Image
    CHERIEJ
    Answered on October 27, 2017 at 12:43 PM
    I found out how to do it. Waiting to see if it works.
    *Cherie Cofer*
    *Director*
    *(626)202-8937*
    *cherie@writeworkstutoring.com*
    *www.writeworkstutoring.com *
    Tutoring
    *“Inspiring life-long learners”*
    *Member of the National Tutoring Association *
    ...
  • Profile Image
    CHERIEJ
    Answered on October 27, 2017 at 12:43 PM
    When I previewed the form after disabling the digital goods it's still not
    working.
    *Cherie Cofer*
    *Director*
    *(626)202-8937*
    *cherie@writeworkstutoring.com*
    *www.writeworkstutoring.com *
    Tutoring
    *“Inspiring life-long learners”*
    *Member of the National Tutoring Association *
    ...
  • Profile Image
    Nik_C
    Answered on October 27, 2017 at 01:16 PM

    I checked your form and I'm getting this error:

    1509124498Screen Shot 2017-10-27 at 7.18

    That usually means that your API credentials are not correct. For example, you might have an extra character, a wrong character or fewer characters added for API credentials, which causes this.

    Also, you could try with PayPal Pro integration instead of PayPal Express.

    Let us know if you have any further questions.

    Thank you!