Having problem of embedded form

Hello,

Some users complain about that forms are not visible on our webpage. 

What could be the reason for some users to have the problem viewing the form?

I am not able to replicate mentioned issue. Your form is displayed properly on my end.

You can try to re-embed your form with the iFrame code to see if that will resolve the issue for your users. Inside of this guide, you can find how to get the iFrame code of your form:

Getting the Form iFrame Code

Hope this helps to solve the issue.

Hello,
Please check attached screenshots
...

Your screenshots are not shown here on the forum. Please note that files that are attached inside of an email will not be shown here on the forum. You have to open this thread and upload your screenshots. 

Do you know which devices and browsers are using the users that reported this issue? 

Ok I am uploading

I see that someone else also have this problem.

https://www.jotform.com/answers/878192-Forms-showing-ERR_CONNECTION_REFUSED-and-can-t-load-www-jotform-com-domain

I also could not reproduce the problem at this time. I checked on your website and everything is working so far.

It could be a network issue on the user's end. Were you able to identify the devices and browsers the users have? Please let us know more details so we can investigate further.

Try this URL also https://www.jotformeu.com/form/61511920026343 . Let me know if this still did not load your form on your browser.

Changing it to https://www.jotformeu.com/form/61511920026343 fixed the issue.

That's great to know. Please feel free to contact us back if you need help with anything else. We are always glad to be of assistance.