Having problem of embedded form

  • Profile Image
    udlmz
    Asked on October 27, 2017 at 12:40 PM

    Hello,

    Some users complain about that forms are not visible on our webpage. 

    What could be the reason for some users to have the problem viewing the form?

  • Profile Image
    BJoanna
    Answered on October 27, 2017 at 12:52 PM

    I am not able to replicate mentioned issue. Your form is displayed properly on my end.

    1509122877embedded.JPG

    You can try to re-embed your form with the iFrame code to see if that will resolve the issue for your users. Inside of this guide, you can find how to get the iFrame code of your form:

    Getting the Form iFrame Code

    Hope this helps to solve the issue.

  • Profile Image
    udlmz
    Answered on November 01, 2017 at 03:43 PM
    Hello,
    Please check attached screenshots
    ...
  • Profile Image
    BJoanna
    Answered on November 01, 2017 at 04:10 PM

    Your screenshots are not shown here on the forum. Please note that files that are attached inside of an email will not be shown here on the forum. You have to open this thread and upload your screenshots

    Do you know which devices and browsers are using the users that reported this issue? 

  • Profile Image
    udlmz
    Answered on November 01, 2017 at 04:17 PM

    Ok I am uploading

    150956742523158012_10154749367657130_200

    150956740423134972_10154749376457130_141

    I see that someone else also have this problem.

    https://www.jotform.com/answers/878192-Forms-showing-ERR_CONNECTION_REFUSED-and-can-t-load-www-jotform-com-domain

  • Profile Image
    jonathan
    Answered on November 01, 2017 at 06:44 PM

    I also could not reproduce the problem at this time. I checked on your website and everything is working so far.


    It could be a network issue on the user's end. Were you able to identify the devices and browsers the users have? Please let us know more details so we can investigate further.

    Try this URL also https://www.jotformeu.com/form/61511920026343 . Let me know if this still did not load your form on your browser.



  • Profile Image
    udlmz
    Answered on November 02, 2017 at 09:49 AM

    Changing it to https://www.jotformeu.com/form/61511920026343 fixed the issue.

  • Profile Image
    Welvin
    Answered on November 02, 2017 at 10:40 AM

    That's great to know. Please feel free to contact us back if you need help with anything else. We are always glad to be of assistance.