Need help finding notifications

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    stacyseiler
    Asked on October 27, 2017 at 04:31 PM

    I have two forms that are showing new forms or some kind of notification, but when I click I cannot see what is new. 

    I also have a form that I had come through on my email, but it is not showing up when I log on.

    Thank you!



  • Profile Image
    Marvih
    Answered on October 27, 2017 at 05:30 PM

    I think you mean new submissions.

    1509139603342.png

    You can check those number in red above means the number of submissions you haven't checked/see.

    You can check your submissions by clicking the form then click "Submissions"

    1509139803344.png

  • Profile Image
    stacyseiler
    Answered on October 27, 2017 at 05:43 PM
    That could be, but I am not seeing anything new.
    And for Mite Fest, I got an email saying I had a submission, but there isn't anything when I login.
    Thank you for your help!
    Sent from my iPhone
    ...
  • Profile Image
    Kevin_G
    Answered on October 27, 2017 at 07:51 PM

    I would recommend you to check the email history on your account so you know the form and submission IDs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Then search for the submission Id on the submissions page of your form: https://www.jotform.com/help/450-How-to-Search-a-Submission-from-the-Submissions-Page 

    I can also see some submissions were recently deleted, you can check this on your submissions page too by following this guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    I hope  this helps.