Fields are not populating

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    Asked on October 27, 2017 at 09:47 PM

    now using this form:

    i managed to get the videos to produce a clickable link at the end of them. they take me to the correct pages, however, fields that should be populating from an earlier page, are not populated into the page i jump to (see below). 

    I have checked that there are no issues with any of the conditions....please advise15091488632017-10-27_18-58-59.jpg

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    Answered on October 27, 2017 at 11:24 PM

    I cloned your form and I can verify that the condition is working properly. The value entered in the 1st page is prepopulating in the Passtime section.

    Please check this screen capture:


    Also, please delete the duplicate conditions. I found out that the Primary Full Name and Buyer have 2 conditions that are the same.


    Hope that helps. If the issue persists, please let us know. Thank you.

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    Answered on October 28, 2017 at 11:59 AM

    I wish it did help, but, that was not the issue i was having. When i use the link i embeded in each of the videos that plays, that is supposed to take you to the next page of the form, it is taking you to the correct place, but in that scenario, the fields that should have autopopulated, are not. 

    if you fill out information on the first page, work your way to page 8, watch the video, and at the end of the video, there is a button to click to go to next page. do not click the back or next buttons at the bottom, wait for the button to appear at the end of the video. It will take you to page 9, but the information that should have auto filled, is not there.


    i am using this as my framework the link:

     changing the number on the end of course.

    out of curiosity, since the link above is to a page on the form in general, how does it know to go to that page on the form that was already started? 



     It's not loading the originally edited form

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    Answered on October 28, 2017 at 02:18 PM

    Please give me more time to investigate the form. I will contact you once I have an update. Thank you for your patience.

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    Answered on October 28, 2017 at 06:02 PM


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    Answered on October 28, 2017 at 08:23 PM

    Thank you for the video you shared in your updated post and sorry for the delay. I can see that you put a link at the end of the video on page 8. This is the link:

    Unfortunately, the link that you are using will open a new session of the form. It is not an edit submission link. It means that if you go back to the first page, the Primary Buyer and Co-Buyer are blank. Here's an example of edit submission link:

    Submission ID

    It is possible to allow the user to jump to page 9 by adding the ?jumpToPage= parameter. However, this is not dynamic, the submission ID in this method is static. It means that you need to manually put the submission id.

    In the email alerts (notification or autoresponder), you can use this dynamic edit link:{id}

    The {id} is submission ID which is generated automatically. It is the same link that you are opening in the email notification (edit submission link).


    This means that you cannot put a dynamic edit link in the video that you have. However, you can use dynamic edit link with the jump to page parameter in the email alerts. Here's an example:{id}?jumpToPage=9

    Like I said, this link will not work in the video. You can put it in the email alerts so that once the user or owner click the link, it will go to Page 9 with the existing values.


    I suggest you use the Skip to a Page condition in order to jump from one page to another based on a condition. Here's a guide: How-to-Skip-Pages-Using-Conditional-Logic.

    Let us know if you need further assistance.