Jotform Monthly Account Limit

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    fabriclabelmaker
    Asked on October 28, 2017 at 06:58 AM

    i understand that i exceeded my limit when it comes to data but i already deleted my forms and datas how come it still displays that i cannot use my account? can u check and can u refresh my data.. i deleted my files. i also dont have an upload but still i cant use it.. i paid for a year fyi.. i dont want to upgrade in such a high priced plan since im only using it as an orderform and invoice.

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    TREVON
    Answered on October 28, 2017 at 10:09 AM

    Thank you for contacting us.

    Kindly not that the file upload limits can be freed only by deleting submission data.

    As per the back-end system the storage is at 111.60 MB.

    Kindly delete more submission data in your account so as to meet the monthly threshold.


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    fabriclabelmaker
    Answered on October 28, 2017 at 09:07 PM

    hello is my 100mb data is for month or for the whole year?

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    BDAVID
    Answered on October 28, 2017 at 09:20 PM

    The 100 MB is for the account lifetime. So, you can either upgrade to increase the space, or delete submissions the free up upload space:

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data