Image Upload Preview widget is not showing up on mobile device

  • calibelleza
    Asked on October 28, 2017 at 2:10 PM

    Hi there!

    I have some forms where people can upload their pictures. It works well on computers and on my email browser.

    However on my mobile they dont show at all. I do have my form on mobile responsive widget.

    Could you help?


  • Welvin Support Team Lead
    Replied on October 28, 2017 at 4:19 PM

    You are using our image upload preview widget. I cannot replicate this problem on Android 7 and IOS 11. What mobile device are you using? Please let us know and we'll try to check it further. 

    Android: https://shots.jotform.com/welvin/shots/Screenshot_20171029-041624.png. 

    IOS: https://shots.jotform.com/welvin/shots/IMG_0757.PNG. 

  • calibelleza
    Replied on November 9, 2017 at 10:09 AM

    I'm using IOS 10.3.3

    Thank you!

  • Kevin Support Team Lead
    Replied on November 9, 2017 at 11:29 AM

    I have been using an iOS emulator with the similar version than yours, the form seems to be working fine on my end, please see the screenshot below: 

    Image Upload Preview widget is not showing up on mobile device Image 10

    May be that this is a cache issue, may you please try using a different device or using incognito mode? 

    These guides will help you using incognito on mobile browsers: 

    Chrome - https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en 

    Safari: https://support.apple.com/en-us/HT203036 

    Let us know how it goes.