- tacticaledgeAsked on October 29, 2017 at 06:53 AM
Hi, I enabled encrypted forms for security. Great feature. However, when I download the excel document, I can't read the information even though I have the key.
I find myself selecting each record, one by one, to create a master excel document.
How can I download the file in excel and be able to see the information?
- JotForm SupportJanAnswered on October 29, 2017 at 11:01 AM
Unfortunately, Excel, CSV and PDF reports are not supported in Form Encryption. It means that even if you have the key, you cannot decrypt the submissions in Excel.
For more information about Form Encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.
You can still view the submissions in a table format on the Submissions page via the Grid Report.
Hope that helps. Thank you.