Encrypted Excel download

  • Profile Image
    tacticaledge
    Asked on October 29, 2017 at 06:53 AM

    Hi, I enabled encrypted forms for security. Great feature. However, when I download the excel document, I can't read the information even though I have the key.

    I find myself selecting each record, one by one, to create a master excel document.

    How can I download the file in excel and be able to see the information?

    Thank you,

  • Profile Image
    Jan
    Answered on October 29, 2017 at 11:01 AM

    Unfortunately, Excel, CSV and PDF reports are not supported in Form Encryption. It means that even if you have the key, you cannot decrypt the submissions in Excel.

    150928871510-29-0x82x.png

    For more information about Form Encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    You can still view the submissions in a table format on the Submissions page via the Grid Report.

    150928884810-29-feocx.png 

    Hope that helps. Thank you.