What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with Security Certificate

    Asked by codwalker57 on September 10, 2012 at 11:24 AM

    I have searched all of the forum and tried the suggestions that are posted for this problem. (Unfortunately, I don't necessarily understand all of the solutions.)

    Here is a link to the page with the form. It is set up as a link for our mrmbers to click if they wish to pay with a credit card:

    http://detroitorff.org/membership.php

    We have a registration form that allows our members to submit their info and pay with Paypal. The form displays OK for everyone. Also, several people have successfully paid using the Paypal button (Firefox, Chrome, Safarai). However, if the pay with a credit card form is submitted using Internet Explorer, the following screen appears:

    There is a problem with this website's security certificate.


    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this website.

     

    If you continue to the website, the page errors out. I have replicated the problem in IE9, IE8 and IE7. None of the solutions I have found in the forum have worked. Should we be telling them to do something with their browser settings that might fix the issue. I don't know enough to be able to figure it out. Thanks!

    Page URL:
    http://detroitorff.org/membership.php

  • Profile Image

    Answered by jeanettebmz on September 10, 2012 at 01:00 PM

    It would be better if you recommend to your users not to use IE as this is known issue with any IE version.

    However, to work around this issue, they should install the Microsoft Windows Small Business Server 2003 (Windows SBS) self-signed certificate on their computer.

    To do this, they should follow these steps:

    In Windows Internet Explorer, click "Continue to this website (not recommended)"
    A red Address Bar and a certificate warning appear. Click the Certificate Error button to open the information window. Click View Certificates, and then click Install Certificate. On the warning message that appears, click Yes to install the certificate.
  • Profile Image

    Answered by codwalker57 on September 10, 2012 at 01:26 PM

    Thank-you