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jane4701Asked on October 29, 2017 at 5:06 PM
I received this email :
Dear jane4701,
We have been unable to collect the payment for your subscription.
To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled.
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SUBSCRIPTION INVOICE - 2017-10-29
Email: jlind801@gmail.com
Plan: Bronze
Amount Due: 19.00 (USD)
This covers usage between 2017-10-29 and 2017-11-29
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Thank you
JotForm Team
http://www.jotform.com/I logged in and can't seem to locate a place to enter payment.
Another question is I feel I need to down grade my subscription but the site won't allow me to do this . Where can I accomplish this task?
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Welvin Support Team LeadReplied on October 29, 2017 at 5:23 PM
You have to account your billing section.
My Account > Settings > Billing
https://www.jotform.com/myaccount/settings
https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account