- vermontzenAsked on October 30, 2017 at 06:43 AM
The disable on date/time function is no longer working on my forms. Here's an example of a form which changes regularly and which (with the old JotForm) I used to be able to specify a date and time to become inactive, and it worked just as it should. Now, however, I have to manually disable the form. I am trying to disable the form 24 hours prior to the date on the form.
Thanks for your help.
- JotForm SupportSabbirAnswered on October 30, 2017 at 06:56 AM
The form link that you have provided here is set to be disabled on 8th of November,2017.
Are you referring to this form that having the issue of not getting disabled on the specified date/time?
It should work accordingly and disable the form on that specified date and time.
If you have any other form with which you are having this issue of not getting disabled on specified date and time, please send us that form link.
We would be glad to look into that and assist you.
- vermontzenAnswered on October 30, 2017 at 07:00 AM
That is the type of form that is updated regularly. The other similar form (which I manually disabled this morning) is here. The link I sent before has the same problem of not disabling on the date/time specified.
- vermontzenAnswered on October 30, 2017 at 08:32 AM
Just to clarify, this has been an ongoing issue for many months. Despite setting a disable date/time, the form stays active and I have to manually disable it. This is true of both forms.
- JotForm SupportSabbirAnswered on October 30, 2017 at 09:00 AM
Sorry for the inconvenience.
We can check back this issue when the next disable date/time is set. If you face the issue on the next date/time with any of your form, please let us know so we can check on that specific time.
Let us know if you have any further query.