The "Other" option in Single/Multiple Choice fields showing "Missing Field" in conditions

  • renag
    Asked on October 30, 2017 at 7:15 AM

    I'm offering an "other" option both for sum as well as for method of payment

    When I tried to condition an option as equal to "other", it shows "missing field"

    see attached merged screenshots

    Jotform Thread 1285557 Screenshot
    Page URL: https://www.jotform.com/build/72342756910457
  • Mike_G JotForm Support
    Replied on October 30, 2017 at 10:13 AM

    Thank you for reporting this to us, we appreciate it.

    I was able to replicate the issue on another form. Although the condition still works as expected, it seems that when the "Other" option is used as a state in a condition's action rule, it will show a "Missing Field" indicator. 

    We would like to apologize for any inconvenience this is causing you. I have forwarded this concern to our developers. Please be assured that once we have an update from them regarding the resolution of the issue, we will notify you in this thread right away.

    As for the condition in your form, if you don't want to see the "Missing Field" indicator in your condition(s) when you use the "Other" option, may I suggest that instead of using the "Other" option in the condition just like you showed us in your screenshot, you can use the other options of the "Single Choice Field" in your condition as shown in the image below which has the same effect.

    1509372221t09 57 40 Screenshot 10


    If you have any further questions or concerns, please feel free to contact us again anytime.

  • Helen
    Replied on November 13, 2017 at 7:20 AM

    Hello @renag,

    Thank you for contacting us.

    The issue about showing "Missing Field" when other option selected in Single/Multiple Option field has been fixed now.

    Thank you,

  • renag
    Replied on November 14, 2017 at 6:43 AM
    Shalom u'vracha,
    We appreciate your help -
    unfortunately, it still doesn’t work properly
    as you can see in the attached
    :(.
    Best wishes for a healthy winter -- Moshiach now! Rena
    ...
  • Mike_G JotForm Support
    Replied on November 14, 2017 at 11:53 AM

    I have made a test on a new form and I can confirm that the issue is now fixed.

    1510678082t09 42 47 Screenshot 10

    I have also checked the conditions in your form and I can see that the "other" option is now shown instead of the "Missing Field" indicator.

    1510678142t09 49 36 Screenshot 21

    However, with regards to the "other" option value of the "I would like to give monthly" not being passed to the "Monthly Donation - תרומה חודשית" Number field in your form, I have moved it to a new thread considering that it is about another topic.

    Please click this link to go to that thread.