Why has my IP been banned?

  • Profile Image
    CommAhun 
    Asked on October 30, 2017 at 09:34 AM

    Our IP has been banned. Why ? We need to get our forms back up ASAP. We're in the middle of a marketing campaign.

    Aren't we supposed to receive a notification when something like that happens? Our forms have been down for the whole weekend !!!

  • Profile Image
    Kevin_G
    Answered on October 30, 2017 at 11:01 AM

    Please accept our sincere apologies for the inconveniences this caused to you. 

    I have reviewed your account and found it was suspended due to this form http://www.jotform.ca/form/72085023479256. However, upon reviewing the form I can see it's clean so I have reactivated your account now. 

    Please let us know if you have any questions, we will be happy to help you. 

  • Profile Image
    CommAhun
    Answered on October 30, 2017 at 11:43 AM
    It’s still not back online. I’m still getting « Hold it right there! »
    How much time will it take ?
    Envoyé de mon iPad
    Le 30 oct. 2017 à 11:01, JotForm > a écrit :
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kevin_G
    Please accept our sincere apologies for the inconveniences this caused to you.
    I have reviewed your account and found it was suspended due to this form http://www.jotform.ca/form/72085023479256. However, upon reviewing the form I can see it's clean so I have reactivated your account now.
    Please let us know if you have any questions, we will be happy to help you.
    View this thread on browser » Unsubscribe Thread
    1509375696
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  • Profile Image
    Kevin_G
    Answered on October 30, 2017 at 11:55 AM

    Your account is active now and your IP address whitelisted; however, may be that you're using a different IP from the one save on your JotForm account and this is why you cannot log in (maybe it was blocked before). So please check again and try using incognito mode, if the problem persists, please provide us your current IP address, this tool will help you getting it: https://whatismyipaddress.com/ 

    I've also cleared your forms cache and they should be loading fine now. 

    Please let us know how it goes. 

  • Profile Image
    CommAhun
    Answered on October 30, 2017 at 12:43 PM
    Here is our IP : 207.162.105.10
    Féliciano Dorcal
    Webmestre
    Direction des communications
    514.389.5921 • Poste 2218 • Local: A-1270
    [cid:image001.png@01D2BCE1.8E1107F0]
    [cid:96897675-FFFE-4C1E-98BA-0E9E4EFFC534]
    De : JotForm >
    Répondre à : "jotformforum_1285637@interlogy.com" >
    Date : lundi 30 octobre 2017 11:55
    À : profile >
    Objet : Re: Why has my IP been banned?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kevin_G
    Your account is active now and your IP address whitelisted; however, may be that you're using a different IP from the one save on your JotForm account and this is why you cannot log in (maybe it was blocked before). So please check again and try using incognito mode, if the problem persists, please provide us your current IP address, this tool will help you getting it: https://whatismyipaddress.com/
    I've also cleared your forms cache and they should be loading fine now.
    Please let us know how it goes.
    View this thread on browser » Unsubscribe Thread
    1509378959
    ...
  • Profile Image
    david
    Answered on October 30, 2017 at 12:48 PM

    I unblocked your IP.  Let us know if you are still unable to access the site and we will take another look.

  • Profile Image
    CommAhun
    Answered on October 30, 2017 at 03:43 PM
    Ok, our forms are once more in working order.
    Now, there a few thing that we would like to know :
    1. What caused your system to ban our Ip ? You said that you found that our account was suspended due to this form http://www.jotform.ca/form/72085023479256. We would like to have more details regarding this matter.
    2. What steps can be taken so that it will never happen again ?
    3. What mechanism are in place to inform us of a break in the system. We only heard about the incident three days later from one of our future students. We cannot allow our forms to go down again in such a fashion. We have multiple forms feeding multiple systems and they must be available 24/7.
    Thank you
    Féliciano Dorcal
    Webmestre
    Direction des communications
    514.389.5921 • Poste 2218 • Local: A-1270
    [cid:image001.png@01D2BCE1.8E1107F0]
    [cid:D3151BB4-213E-4753-9929-27057ECB433A]
    De : JotForm >
    Répondre à : "jotformforum_1285637@interlogy.com" >
    Date : lundi 30 octobre 2017 12:48
    À : profile >
    Objet : Re: Why has my IP been banned?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by david
    I unblocked your IP. Let us know if you are still unable to access the site and we will take another look.
    View this thread on browser » Unsubscribe Thread
    1509382102
    ...
  • Profile Image
    CommAhun
    Answered on October 30, 2017 at 03:43 PM
    Ok, our forms are once more in working order.
    Now, there a few thing that we would like to know :
    1. What caused your system to ban our Ip ? You said that you found that our account was suspended due to this form http://www.jotform.ca/form/72085023479256. We would like to have more details regarding this matter.
    2. What steps can be taken so that it will never happen again ?
    3. What mechanism are in place to inform us of a break in the system. We only heard about the incident three days later from one of our future students. We cannot allow our forms to go down again in such a fashion. We have multiple forms feeding multiple systems and they must be available 24/7.
    Thank you
    Féliciano Dorcal
    Webmestre
    Direction des communications
    514.389.5921 • Poste 2218 • Local: A-1270
    [cid:image001.png@01D2BCE1.8E1107F0]
    [cid:B993BC9E-8CF4-4245-A3F0-9AD610DAA8C0]
    De : JotForm >
    Répondre à : "jotformforum_1285637@interlogy.com" >
    Date : lundi 30 octobre 2017 12:48
    À : profile >
    Objet : Re: Why has my IP been banned?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by david
    I unblocked your IP. Let us know if you are still unable to access the site and we will take another look.
    View this thread on browser » Unsubscribe Thread
    1509382102
    ...
  • Profile Image
    Kevin_G
    Answered on October 30, 2017 at 03:59 PM

    1. It seems like your account was suspended by mistake to the form http://www.jotform.ca/form/72085023479256, I have reviewed it and it does not ask for information that violates our terms nor on previous versions of it. 

    2. Your forms are manually checked if one of them triggers the phishing alert since you've a paid account, your forms will not be suspended as long as you do not ask for information that goes against our terms.

    3. For manually reviewed accounts we use to send  an email notifying the phishing form found. Although I cannot find any email that was sent to you about this suspension; however, if it happens again we will notify you as soon as we detect the forms so you can correct them. 

    Please also accept our sincere apologies for the inconveniences this caused to you. If there is anything else that we can help you with, please let us know.