Unable to access my account

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    Asked on October 30, 2017 at 10:41 AM

    I created a new account last Friday, and still am unable to login. It tells me, "Login failed - AUTOSUSPENDED"

    I have changed my password twice and have still been unsuccessful.

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    Answered on October 30, 2017 at 11:26 AM

    The reason why you cannot log in is that your account got automatically suspended by our anti-phishing filter tool.

    Upon checking it further, I was not able to see any fields that violate our terms of use.

    I have now re-activated your account back to good status. You can now use your account and forms properly.

    Let us know if you need further assistance. Thank you.

  • Profile Image
    Answered on October 30, 2017 at 12:43 PM
    Thank you!