What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Resetting The forms

    Asked by BSHNLR on September 10, 2012 at 01:16 PM

    I do not know what happened however overnight my forms have be come unusable. I know for a fa ct that there has not been that many submissions so far this month. It seemed like they reset every month. I also cleared all of the history for the forms however it is unusable. can you please assist me with this?

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    JotForm Support

    Answered by EduardoMendez on September 10, 2012 at 03:23 PM


    There was an issue with the submission counter that affected some of our customers last week.  That may eb the cause for the wrong number of counts on your account.

    The issue has been since fixed and your count has been reset.  Let us know if you have any more problems!