- sheersocialAsked on October 30, 2017 at 12:41 PM
Ok. I need help with this ASAP before I lose customers. It was a customer that pointed out something was wrong with the form, so I'm trying to fix it QUICKLY.
I've already followed instructions on JotForm page about how to set up Stripe. So, I put that section of the form in test mode. Hit Save and then Publish.
I couldn't use the form while it was still in edit mode so I published it.
Now every time I use the code there's a problem. Currently, I'm getting that the form is still LIVE, although I can plainly see in my form settings the form is in TEST/Sandbox.
PLEASE HELP ASAP!
- JotForm SupportTREVONAnswered on October 30, 2017 at 12:56 PM
Thank you for contacting us.
I have checked your live form and I see the stripe payment in the form is in Live mode as illustrated in the GIF below.
The reason you are getting that error is because you are testing Stripe payment in Live mode using test/demo mode credit card details.
If you need to test stripe in Live mode then use a Valid credit card. As we speak your stripe is in Live mode.