- melopezAsked on October 30, 2017 at 01:23 PM
We are currently not receiving the forms that are being completed on our website. I completed a TEST page and I never received it.Also there are two locations on the form that does not give you an option to choose. It poses the question but no option to select. For example it asks what kind of an event is it but no options to choose from. Then it asks if there is an honorarium provided and it does not give you an option to choose yes or no.
- JotForm SupportBDAVIDAnswered on October 30, 2017 at 01:39 PM
Please check your spam folder if you do not see the notifications in the inbox. Also, if you find the there, make sure to mark them as NOT SPAM.
In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
The second concern regarding to the "locations on the form that does not give you an option to choose", will be addressed on the following thread: https://www.jotform.com/answers/1285949
- melopezAnswered on October 30, 2017 at 01:43 PMThey are not in my spam folder! This was not happening before why is it happening now?
Phil can you please help? I am not technical at all and we are all of a sudden not getting our speaker request forms which come to me. Can you please help with recommendation to add to our whitelist? Also any reason why there is no mail in my spam folder?
Maria E. Lopez
Executive Assistant to CEO, StreetLightUSA
PO Box 6178, Peoria, AZ 85385
623.435.0900 ext. 8132 (office)
Our mission is to transition adolescent girls from trauma to triumph.
- JotForm SupportTREVONAnswered on October 30, 2017 at 02:45 PM
I have tested the form and I have seen an email has been sent to email@example.com. Kindly confirm that the email is in the above email account inbox.