Email notifications: We are currently not receiving the forms that are being completed on our website

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    melopez
    Asked on October 30, 2017 at 01:23 PM

    We are currently not receiving the forms that are being completed on our website. I completed a TEST page and I never received it.

    Also there are two locations on the form that does not give you an option to choose. It poses the question but no option to select. For example it asks what kind of an event is it but no options to choose from. Then it asks if there is an honorarium provided and it does not give you an option to choose yes or no.

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    BDAVID
    Answered on October 30, 2017 at 01:39 PM

    Please check your spam folder if you do not see the notifications in the inbox. Also, if you find the there, make sure to mark them as NOT SPAM.

    In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    The second concern regarding to the "locations on the form that does not give you an option to choose", will be addressed on the following thread: https://www.jotform.com/answers/1285949 

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    melopez
    Answered on October 30, 2017 at 01:43 PM
    They are not in my spam folder! This was not happening before why is it happening now?
    Phil can you please help? I am not technical at all and we are all of a sudden not getting our speaker request forms which come to me. Can you please help with recommendation to add to our whitelist? Also any reason why there is no mail in my spam folder?
    Maria E. Lopez
    Executive Assistant to CEO, StreetLightUSA
    PO Box 6178, Peoria, AZ 85385
    623-866-7705 (direct)
    623.435.0900 ext. 8132 (office)
    TDD: 711
    Maria@StreetLightUSA.org
    www.streetlightusa.org
    Our mission is to transition adolescent girls from trauma to triumph.
    ...
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    TREVON
    Answered on October 30, 2017 at 02:45 PM

    I have tested the form and I have seen an email has been sent to maria@streetlightusa.org. Kindly confirm that the email is in the above email account inbox.

    karen@streetlightusa.org and lea@streetlightusa.org emails under Notification 1. I would recommend you remove the Notification and add it again.

    I have also cloned the form and tested the two notifications in the form on my side and I could not replicate the issue.

    Kindly remove the notification and add it again with those specific emails and test then kindly let us know if you received.1509389150Testing email.gif