- KathyZobristAsked on October 30, 2017 at 02:25 PM
I used a template to create an order form. Paypal payment is embedded somehow as a required field in my order form. How can I remove it? I do want to take payment at the time of order submission. I will use another process to collect payment.
This is the link to the form:
- JotForm SupportChriistianAnswered on October 30, 2017 at 02:48 PM
In the Form Builder, you can click on the field and click the Remove button or Trash icon. It should remove the payment field from your form.
- KathyZobristAnswered on October 30, 2017 at 03:16 PM
When I click the Remove button, it deletes that entire section on the form. I still want to have customers be able to order the treats, I just don't want a payment to be associated with it.
- JotForm SupportMikeAnswered on October 30, 2017 at 03:44 PM
In this case, you can remove the PayPal field, and then add the Purchase Order field. The products will be automatically transferred to the Purchase Order field.
The form users will not be asked to pay online when the Purchase Order field is used.
If you need any further assistance, please let us know.
- KathyZobristAnswered on October 31, 2017 at 10:14 AM
I've tried previously to remove the Paypal option (or switch it to something else) under Payments in the Form Elements. Either I'm not doing it correctly, or it won't allow me to remove it.
This is what it looks like:
- JotForm SupportChriistianAnswered on October 31, 2017 at 11:10 AM
To remove the Paypal field, just click on the field and click the Remove button.
Then add the Purchase Order field.
Once you have added the Purchase Order field, the products should be displayed on the field.
I have cloned your form and I was able to remove the Paypal field and add a new Purchase Order field on your form. Can you please try the steps above and see if you will be able to change your Paypal field to a Purchase Order field?