- GaloMaterialsAsked on October 30, 2017 at 03:40 PM
As of Sunday I am not receiving the submission emails from my drivers. Was there an update?
- JotForm SupportBDAVIDAnswered on October 30, 2017 at 04:08 PM
You have not been receiving emails, because the recipients are in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It appears like your email service provider is rejecting us, that's why all recipients are not getting notifications. Make sure to check spam folders, and if you find the notifications there, mark them as NOT SPAM.
In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses