As of Sunday I am not receiving the submission emails from my drivers.

  • GaloMaterials
    Asked on October 30, 2017 at 3:40 PM

    As of Sunday I am not receiving the submission emails from my drivers.  Was there an update?


    Respectfully,
    Perla

  • David JotForm Support Manager
    Replied on October 30, 2017 at 4:08 PM

    You have not been receiving emails, because the recipients are in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    1509393831bounced Screenshot 10

    It appears like your email service provider is rejecting us, that's why all recipients are not getting notifications. Make sure to check spam folders, and if you find the notifications there, mark them as NOT SPAM.

    In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses