- NorthwayDesignsAsked on October 30, 2017 at 03:45 PM
In the footer is a tiny email submit form. Is there any way to keep the viewer on the same area of the page after submit so they don't have to scroll back down to see if their email went through?Page URL:
- JotForm SupportBDAVIDAnswered on October 30, 2017 at 04:39 PM
I just did a test submission on your form, and the page stayed in the same place, I did not have to scroll up or down:
Let us know if the issue persist, and if there is a specific browser in which you want us to test your form.
- NorthwayDesignsAnswered on November 07, 2017 at 05:38 AM
This is still an issue. The site has now gone out to client and they're moved after submission due to that refresh so the "thank you" isn't viewed. They complain it's very confusing.
- JotForm SupportBDAVIDAnswered on November 07, 2017 at 09:23 AM
Please try adding "?nojump" to the URL parameter of your embed code, example:
- NorthwayDesignsAnswered on November 08, 2017 at 06:56 AM
This did not work for me.
- NorthwayDesignsAnswered on November 08, 2017 at 06:57 AM
Also same issue for another form here http://va.northwaydesigns.com/contact/.
I'm going to use MailChimp for the footer form so I don't go over my view limit.
- JotForm Supportashwin_dAnswered on November 08, 2017 at 09:54 AM
I'm sorry for the trouble caused to you.
I did test your form but I am unable to replicate the issue you are having. I did test your form by submitting your form and the thank you page was displayed without any problem. I did not have to scroll page to see the thank you message. Please check the screenshot below:
Have you tested your embedded form yourself? Are you able to replicate the issue? With which browser you tested your form and having this issue with? Do get back to us on this and we will take a look.
We will wait for your response.
- NorthwayDesignsAnswered on November 09, 2017 at 06:26 AM
This is the form is still jumping on all of my computers and client's computers.
Please, do you have any other solutions?
I have already replaced the footer emails with a MailChimp because your view limit was going up so fast that it would quickly exceed my paid amount with it living in the footer of every page.
I will have to use MailChimp for this also if I can't resolve it. I just opened this account. I would like it to work out. I think your customer service is good and timely...I can send you a video if you like, but the comments won't allow it's upload.
- NorthwayDesignsAnswered on November 09, 2017 at 06:50 AM
Browsers we tested were Safari and Firefox. Chrome was okay.
What browser are you testing?
- JotForm Supportashwin_dAnswered on November 09, 2017 at 08:12 AM
I am not sure what is causing this issue for you. I did test your embedded form in Firefox browser and it seems to work as expected. Thank you message was displayed without any problem. Please check the screenshot below:
I would suggest you to please re-embed your form using the following iFrame embed code and see if that solves your problem:
Hope this helps.
Do get back to us if the issue persists.