- vgitechnologyAsked on October 30, 2017 at 03:59 PM
I have form with a question at the end asking if the customer's issue has been resolved. If they answer "Yes" I show a custom button named "Close Assistant" that is linked to an external Thank You page.
If they click "No" they see the standard submit button named "Create Ticket" which sends an email with all of the field information.
I would like to have the form close when the Close Assistant button is clicked.
Is this possible?
- JotForm SupportaubreybourkeAnswered on October 30, 2017 at 05:17 PM
Unfortunately no we don't have an exit method. We use the thank you page to complete a form. You could make your close button another submit button. And redirect your form to another URL ( eg your home page ) on submission.
Or instead you could use either:
1. Feedback Button https://www.jotform.com/help/93-Creating-a-Feedback-Button
2. Lightbox Method https://www.jotform.com/help/220-How-to-create-a-lightbox-form
They will both display your form in a modal dialog. And your user can exit them at any time by closing the dialog.