Can I stop the Auto Renewal terms?

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    hhatch
    Asked on October 30, 2017 at 07:16 PM

    I would like to upgrade our account to an annual payment schedule. I have submitted our request and information required for the non-profit discount. However, we would like to set up the account without the auto renewal. Is there a way to upgrade without the auto renewal? 


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    John_Benson
    Answered on October 30, 2017 at 10:28 PM

    Unfortunately, we do not have an option to disable the auto-renewal of your subscription. However, you can cancel your account before the renewal date. You can do that by following this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    I hope this information helps. Let us know if you have any questions.