Login failed - SUSPENDED, What happened?

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    Asked on October 31, 2017 at 06:39 AM

    Could you recommend, I have some problem about login when I put my username and password already and then sign in. It show "Login failed - SUSPENDED".Please tell me sort out the problem.

    Thanking you in advance.

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    Answered on October 31, 2017 at 07:12 AM

    The reason that your form was disabled and your account suspended was due to the id - passport upload fields on the form. We do not allow for the collection of sensitive personal information such as credit card details, social security numbers (SSN), or passport IDs.

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    These fields are against to our Terms of Use and perceived as "Phishing". For examples of how our other users are collecting passenger information instead, you can take a look at the forms shared in our Templates Gallery that is for the collection of passenger information:


    You can collect passenger names, addresses, emails, phone numbers, their citizenship, and other information that is not about their SSN / Credit Cards / personal ID.

    To reactivate your account, please accept our terms of use and let us delete these fields.