Login failed - SUSPENDED, What happened?

  • Profile Image
    ilegalization 
    Asked on October 31, 2017 at 06:39 AM

    Could you recommend, I have some problem about login when I put my username and password already and then sign in. It show "Login failed - SUSPENDED".Please tell me sort out the problem.

    Thanking you in advance.

  • Profile Image
    amy
    Answered on October 31, 2017 at 07:12 AM

    The reason that your form was disabled and your account suspended was due to the id - passport upload fields on the form. We do not allow for the collection of sensitive personal information such as credit card details, social security numbers (SSN), or passport IDs.

    1509448140Screen Shot 2017-10-31 at 14.0

    1509448152Screen Shot 2017-10-31 at 14.0

    These fields are against to our Terms of Use and perceived as "Phishing". For examples of how our other users are collecting passenger information instead, you can take a look at the forms shared in our Templates Gallery that is for the collection of passenger information:

    https://www.jotform.com/form-templates/search/passenger

    You can collect passenger names, addresses, emails, phone numbers, their citizenship, and other information that is not about their SSN / Credit Cards / personal ID.

    To reactivate your account, please accept our terms of use and let us delete these fields.