What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by sciug on September 10, 2012 at 03:47 PM


    I just got the following message after upgrading:

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:



    But when I check my account, it still shows that I have the free version.  Can you help?

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    Answered by jeanettebmz on September 10, 2012 at 04:32 PM


    thank you for choosing our service. All you need to do is to log out , clear the browser cache and log back in