How can I check on our paypal payment system?

  • Rickpb
    Asked on October 31, 2017 at 9:37 AM

    I asked this same question yesterday. I set up a membership form for our local canoe club. We collect dues and donations via PayPal. Our new treasurer just informed me that their are no new deposits in our bank account over the last six months despite the fact that the feedback "Submissions" shows several transactions. I am not sure how to look at what I set  up. We have a "Proceed to Checkout" button. And I can't access anything regarding the PayPal checkout itself. Also, I noticed that there is a "Please run the wizard" line on the form that I did not add and is not present on the form when I edited it.

    Page URL: https://form.jotform.com/50348704737156
  • John_Benson
    Replied on October 31, 2017 at 10:15 AM

    To avoid confusion and to better assist you, please reply on this thread: https://www.jotform.com/answers/1285767

    My colleagues are ready to assist you regarding on this issue. Thank you.

  • Rickpb
    Replied on October 31, 2017 at 10:57 AM

    Never mind. I managed to fix the problem from my end. Miscommunications with PayPal and our treasurer. Thanks for trying. But it turned out to be our problem.

  • John_Benson
    Replied on October 31, 2017 at 11:10 AM

    We're glad that the issue has now been resolved. Thank you for updating us.

    If you need assistance, please open a new thread by clicking this link: https://www.jotform.com/answers/answer.php?