Unauthorized Auto charge

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    Asked on October 31, 2017 at 11:21 AM

    I was just charged an annual renewal, and I don’t want to have this service. I simply closed in a house this year and my agent used this service to sign docs. I want my money refunded immediately

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    Answered on October 31, 2017 at 12:11 PM

    Please note that JotForm is a subscription based service. Once you upgrade your account, it remains active unless you cancel it yourself. 

    What is your JotForm account username or the email address used in account profile? I am unable to find any details with your email address Mlegrue9800@gmail.con. Alternatively, you can also let us know any of your form id, form URL or webpage URL where you have embedded your form and we will trace your account. 

    Once we have your account details, we will cancel your subscription and process refund immediately.