Why we aren't getting online application submittals?

Is there something wrong with billing, perhaps? We changed credit cards but I can't remember how often we pay. Please advise ASAP.

You paid for Bronze yearly plan on 15th of December 2016, so your next charge will be on 15th December 2017. You can check that in billing page: https://www.jotform.com/myaccount/billing

Now, I'm a bit confused with the title of this ticket since you said "We aren't getting online application submittals", do you have any issues with receiving emails?

Please let us know.

Thank you!

 Jackson Walk Application seems to be having trouble. Someone confirmed they had filled out the Jackson Walk Application but we havent received it in email or in the JotMail Inbox. I could simply be that she didnt submit it correctly so we'll circle back and check on that. I just wanted to make sure there wasn't an issue that you could see on your end.

Also, if there's a card on file for auto-renew I may need to update that. How can I do that?

Thank you!!

Elizabeth Tagg

Regarding the submission, if you didn't receive it on the submissions page, then it wasn't submitted at all, most probably. Since submissions must appear there.

Regarding the change of your card, please go to Billing page: https://support.jotform.com/myaccount/billing and just click Change credit card.

Let us know if you have any further questions.

Thank you!

 Ok thank you! I appreciate your help