- etaggAsked on October 31, 2017 at 12:37 PM
Is there something wrong with billing, perhaps? We changed credit cards but I can't remember how often we pay. Please advise ASAP.
- JotForm SupportNik_CAnswered on October 31, 2017 at 01:42 PM
You paid for Bronze yearly plan on 15th of December 2016, so your next charge will be on 15th December 2017. You can check that in billing page: https://www.jotform.com/myaccount/billing
Now, I'm a bit confused with the title of this ticket since you said "We aren't getting online application submittals", do you have any issues with receiving emails?
Please let us know.
- etaggAnswered on October 31, 2017 at 02:10 PM
Jackson Walk Application seems to be having trouble. Someone confirmed they had filled out the Jackson Walk Application but we havent received it in email or in the JotMail Inbox. I could simply be that she didnt submit it correctly so we'll circle back and check on that. I just wanted to make sure there wasn't an issue that you could see on your end.
Also, if there's a card on file for auto-renew I may need to update that. How can I do that?
- JotForm SupportNik_CAnswered on October 31, 2017 at 02:27 PM
Regarding the submission, if you didn't receive it on the submissions page, then it wasn't submitted at all, most probably. Since submissions must appear there.
Regarding the change of your card, please go to Billing page: https://support.jotform.com/myaccount/billing and just click Change credit card.
Let us know if you have any further questions.
- etaggAnswered on October 31, 2017 at 02:38 PM
Ok thank you! I appreciate your help