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    Submission notifications not received; page times out when I hit

    Asked by asashop on September 10, 2012 at 04:39 PM

    I've got a registration form I'm trying to get working. It uses conditional auto-responders, based on the type of position held within our association.

    The page times out whne you hit the submit button and no notifications or auto-responders are received. However, the submission is logged in JotForm.

    Here is the link: http://form.jotform.us/form/22535986247161

    Can you help?

    Angie Kilbourne

    angiek@asashop.org

    Page URL:
    http://form.jotform.us/form/22535986247161

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    Answered by asashop on September 10, 2012 at 05:10 PM

    Just tried to submit a form by replacing the "form.jotform..." with "www.jotform...."

    Got through the submit button, then I had to enter a new captcha code (for a second time) and after about 2 full minutes received this message:

    Temporarily Back-end Unavailable
    We are currently experiencing abnormally high traffic volume between our front-end and back-end servers, and working to restore all services as quickly as possible. Thank you for your patience.
    ---
    Not sure if this is unique to my form, or if your system is experiencing problems.
    Thank
    Angie K.
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    Answered by fxr on September 10, 2012 at 05:23 PM

    Hi Angie, 

    There does seem to be something odd going on with your form. 

    Sorry about that. 

    Can you please try cloning it, and then see if the cloned form works OK?

     

    Thanks. 

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    Answered by asashop on September 10, 2012 at 05:36 PM

    Tried it again. Unfortunately, same result:

    504 Gateway Time-out

    New form link: http://form.jotform.us/form/22537259788166

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    Answered by dfullerton on September 10, 2012 at 05:43 PM

    Same thing is happening to us

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    Answered by fxr on September 10, 2012 at 05:52 PM

    Angie,

    Can you try the new form again?

    I did two tests and it looks to be working OK.

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    Answered by asashop on September 10, 2012 at 05:59 PM

    Well, it didn't give me an error or time out.

    However, the auto-responder email contained only this:

    <<< No Message Collected >>>

    And we didn't get the notification email.

    I do have all your IP addresses whitelisted, btw.

    ak

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    Answered by fxr on September 10, 2012 at 06:05 PM

    I recieved the autoresponder fine.

    Can you try using ->  http://form.jotform.us/form/22537259788166


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    Answered by asashop on September 10, 2012 at 06:09 PM

    Well, whatever you banged or whatever wire you jiggled, it's sending through everything it seems now. From your tests and mine too.

    I just tested it again, but I haven't seen that last entry come through on the email yet - notification or responder.

    I'm going to give it some time to see if this all shakes itself out. If I don't see it by the morning, I'll leave a message here.

    Thanks for all your help.

    ak

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    Answered by jeanettebmz on September 10, 2012 at 06:32 PM

    We are very happy the issue seems to be resolved. We surely will help you if the issue still persist!