Encrypted Forms and HIPAA compliance

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    Asked on October 31, 2017 at 02:14 PM

    I had 15+ encrypted forms and ALL of them were NOT WORKING and hanging and NOT working for over a week.  I had some very angry clients.

    Do you plan on getting HIPAA certification ever?


    I HAVE TURNED OFF THE Encryption and the forms and it seems to be working WITHOUT encryption. 

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    Answered on October 31, 2017 at 04:03 PM

    Update (April 19, 2018) HIPAA is available for our Gold & Silver plan. https://www.jotform.com/hipaa/  

    We are working on the HIPAA compliance. It should be available in the nearest time, and we will let you know once it is ready. Note, that it will be available to the Gold plan only.

    Regarding the form encryption, in theory, it may slow down the long forms. I have submitted the following form without any issues.


    If the encryption is not working properly on some specific form(s). You may clone one form, enable the encryption and provide us with a link so we will be able to proceed with the further troubleshooting.

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    Answered on April 11, 2018 at 09:00 AM

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests.

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit www.jotform.com/hipaa

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    Answered on April 19, 2018 at 10:54 AM

    Update: HIPAA is available for the Silver plan as well.